Privacy Policy

• Information you give us: name, phone number, email address, service address, and details about your home or water concerns when you request a quote or contact us.
• Automatically collected information: IP address, browser and device type, pages viewed, and referring page, collected through cookies and similar technologies.
• Advertising information: if you reach us from an ad or a lead form on a platform such as Facebook or Instagram, we receive the contact details and answers you submitted there.

• To respond to quote requests, schedule visits, and provide installation and service.
• To send you estimates, appointment reminders, invoices, and follow-up messages.
• To improve our website, measure ad performance, and understand which pages help customers.
• To meet legal, tax, warranty, and insurance requirements.

We do not sell your personal information. We do not share your information with third parties for their own independent marketing.

We share information only as needed to run our business: with the licensed and insured subcontractors who install and service your system, with equipment manufacturers for warranty registration and claims, and with service providers such as our website host, email provider, and payment processor. All are expected to protect your information and use it only for the work we ask them to do. We may also disclose information when required by law.

We advertise on Facebook and Instagram (Meta platforms) and may use Meta lead forms, the Meta Pixel, and Conversions API. These tools tell us when someone views a page, submits a form, or contacts us after seeing an ad, and they may use cookies or hashed contact details to measure results and show relevant ads. When you submit a Meta lead form, you are also subject to Meta's own Privacy Policy. We use lead-form data only to contact you about the water treatment services you asked about. We do not use it for any purpose you did not consent to, and we do not upload sensitive categories of data. You can control ad personalization in your Facebook or Instagram ad settings, and you can opt out of interest-based advertising at optout.aboutads.info.

Our site uses cookies and similar technologies for basic functionality and for measuring advertising and traffic. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

If you give us your phone number, you agree that we may call or text you about your request, quote, or scheduled service. Message and data rates may apply. Reply STOP to any text to stop receiving messages, or tell us on a call.

We keep quote requests, job records, and warranty information for as long as needed to service your system and meet legal and insurance obligations, then delete or archive them. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

You may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. Email pipedreamfiltration@gmail.com and we will respond within a reasonable time.

Our services are for homeowners and adults. We do not knowingly collect information from children under 13.

We may update this policy; the date above will change when we do. Questions? Email pipedreamfiltration@gmail.com or call (216) 555-0142. Pipe Dream Filtration serves Cuyahoga County, Ohio.